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Appliance Proxy Troubleshooting Steps

If the appliance is unable to communicate with the RISC Networks SCE following the application of a proxy configuration, a support ticket can be opened through the web portal.

When opening a support ticket regarding the proxy feature, please provide the following information:

  • Proxy software in use, for example Squid 3.5.22

  • Is an authenticating proxy in use, and if so, what type of authentication

  • Any error messages shown in the appliance interface following an unsuccessful communication test

  • Any relevant information from the proxy software log