Discovery Help
info
The product name for this user guide has changed from Foundation and Cloudscape to Business Service Discovery and Migration Planning.
If you have any questions or need further assistance that is not covered in the documentation then please open a ticket with our support team. When opening a ticket regarding devices not being discovered, the following information is required:
Windows Devices
Information required for Windows devices.
| From Host | Result | Command |
|---|---|---|
| Target Host | IP Information | ipconfig /all |
| Firewall Information | Screenshot of windows firewall status | |
| WBEM Test local | How to use wbemtest\.exe to validate Windows Credentials: Video wbemtest.exe doc | |
| Service List | Screenshot of all services that are running (for 3rd party firewall check) | |
| Source Host Note: Some other box on the customer’s network. | IP Information Note: This box should be on the same subnet as the RN150 | ipconfig /all |
| Ping to Target host | ping x.x.x.x | |
| WBEM Test Remote | How to use wbemtest\.exe to validate Windows Credentials: Video wbemtest.exe doc |
Linux Devices
Information required for Linux devices:
| From Host | Result | Command |
|---|---|---|
| Target Host | IP Information | ifconfig -a |
| Firewall Information | sudo iptables –L –n | |
| Source Host Note: Some other box on the customer’s network. | IP Information Note: This box should be on the same subnet as the RN150 | ifconfig -a |
| Ping to Target host | ping x.x.x.x | |
| SNMP Walk of All MIBS | UCD: snmpwalk -v2c -cstring x.x.x.x ucdavis UCD-DISKIO: snmpwalk -v2c -cstring x.x.x.x ucddiskiomib HOST-RESOURCES: snmpwalk -v2c -cstring x.x.x.x host TCP: snmpwalk -v2c -cstring x.x.x.x tcp IF: snmpwalk -v2c -cstring x.x.x.x interfaces |